Support

Help

Troubleshooting, asking Klara, and the questions people ask before and after Klara is on the machine.

A quiet desk and a Plasma desktop — the kind of room where you ask Klara first

Troubleshooting

When the install stalls

Most of the wait is a download, not a failure. Leave the Klara window open. Approve the password dialog when Kubuntu asks. The installation walkthrough is still the map from Tide to the panel.

Klara-Voice and Voice-Upgrade

After klara-voice-setup or klara-voice-upgrade-setup is installed, open Klara and leave it running. The small package is not the whole Voice stack. Klara still has to download about 11 GB of extra runtime, speech engines, and models. That can take several minutes. Stay online. Text chat stays available while Klara works.

When the downloads are ready, the install asks you to authorise them. A KDE password dialog appears. Enter your user password and choose OK. Klara cannot skip that prompt.

KDE authentication dialog asking for a password to install the Klara-Voice package, with Klara open behind it
When the Voice download is ready, Kubuntu asks for your password. That is the authorisation step.

Kubuntu 24.04 opens QApt

Double-clicking the .deb on Kubuntu 24.04 often launches QApt Package Installer. That window cannot install what Klara needs. Close it. Right-click the package in Dolphin and choose Open With → Discover. Both screens are in the install walkthrough.

First launch is the long wait

The setup package is a few kilobytes. The first time you open Klara, it fetches local AI services and its language model. Leave the window up until the status line reads Local assistant is running for this Klara session. Closing early means the download starts again next time.

Klara will ask for your password

Installing software, Voice, and some system changes go through polkit. The lock dialog is your computer asking you. Klara never skips it. If you did not mean to continue, choose Cancel.

Ask Klara

Take the problem to Klara first

Klara is the help that already lives on the machine. Ask about Plasma, Discover, printers, files, and the thing that just broke. Klara answers locally, opens the guide when it has one, and can do the work with you after you approve the system prompt.

Ask in the window

Type the issue the way you would tell a colleague: a missing printer, installing KeePassXC, tiling windows. Klara explains, then offers the next step.

Open the Klara Guide

Ask Klara to teach the desktop and it opens Klara Guide to Kubuntu beside its own window. Getting started, System Settings, software, security, troubleshooting. Reopen it whenever you want.

Let Klara act

Klara can open Dolphin, Konsole, Discover, and System Settings. For installs it prepares the transaction and waits for polkit. You remain the administrator.

If the problem is a licence or a purchase, write to Timmisun Limited. Product notes: @MeetKlaraAI · r/meetklara.

Klara Guide to Kubuntu open in Klara-Reader beside the Klara window
Ask Klara to teach the desktop and it opens the guide beside the chat. A starting point you can reopen.

FAQ

Before you write to us

Short answers. The honest ones.

How do I ask Klara for help?

Open Klara from the launcher and type the problem. It is local-first help for Kubuntu and KDE Plasma. Ask it to teach the desktop if you want Klara Guide to Kubuntu beside the chat. Klara can also open apps and walk you through an install. It will not skip the password prompt.

The Voice install has been sitting there for ages. Is it stuck?

Probably not. Klara-Voice and Voice-Upgrade still have to fetch about 11 GB of runtime, speech, and models after the small setup package. That can take several minutes. Leave the Klara window open. When the downloads are ready Klara will ask you to authorise the install with your password. See Troubleshooting.

QApt opened instead of Discover. What now?

Close QApt. It cannot finish the install on Kubuntu 24.04. Right-click the .deb in Dolphin and choose Open With → Discover. The install walkthrough shows both screens.

Does Klara need the internet?

Once, to fetch the models and voice. After that Klara runs on your machine, never phones home and needs no account.

Do I need an NVIDIA GPU?

No. CUDA is acceleration, not a requirement. Klara-Voice is happiest with an RTX 20-series or newer and 8 GB VRAM, but the text licence is meant to run without a discrete GPU.

Can Klara really install software?

Yes. Klara can open Discover, prepare apt or Flatpak transactions, and walk you through them. The polkit prompt always appears. You remain the administrator.

Does Klara work on other Linux desktops?

Klara is tuned for Kubuntu and KDE Plasma 6 first. Ubuntu and other Debian-based KDE distributions are next. GNOME, Cosmic and Windows are out of scope.

Is there a subscription?

No. A licence is a one-time purchase through Timmisun Limited’s Tide Business account. Model updates for your major version are included. There is no seat in the cloud to renew.

How do I install Klara?

Pay on Tide, save the small klara-setup package from the email, open it with Discover, and type your password once. Open Klara and leave it running while it fetches the local models. The installation walkthrough shows every screen.

What if Klara isn't right for me?

Fourteen days. If Klara is not at home on your desktop, write to us with the licence key and we will refund the purchase.

Klara as a plasma orb, ready to join a Kubuntu desktop

Still stuck

Walk the install again, or ask Klara.

The walkthrough is every screen from Tide to the panel. Once Klara is open, it is the first place to take a problem.

How to install Compare licences